General Information
Phone Numbers
(252) 332-5146
Emergencies: Dial 911
201 West Main Street
P.O. Box 767

Town Hall
8:30 am - 5:00 pm

Utility Billing Clerk

Utility Billing Specialist - Angela Fitzhugh

The Utility Billing Specialist performs intermediate clerical work providing utility billing and customer service activities; assists with the preparation and maintenance of fiscal and related records; does related work as required.  Work is performed under the regular supervision of the Finance Officer.


  • Processing, checking and verifying utility billing data; preparing and mailing utility bills; processing customer service requests and billings; preparing and maintaining appropriate records and files.
  • Loads meter devices; downloads readings; assigns meter re-checks and re-reads;
  • Works with customers on high reads; adjusts bills; applies credits to accounts;
  • Sends staff out to cut service on and off;
  • Sets up and maintains utility account customers in the computer;
  • Prepares utility billing for all residential and commercial accounts; runs error reports on utility billing; generates and mails bills;
  • Posts water, sewer, privilege license and miscellaneous payments;
  • Sets up automatic bank drafts; posts debit and credit adjustments; follows up on returned checks;
  • Calculates late payments and tracks non-payments;
  • Answers calls regarding water leaks, sewer back-ups, billing inquiries, general information and complaints;
  • Receives and transmits work order information via radio;
  • Balances cash drawer daily and prepares bank deposits; makes bank deposits;
  • Inputs data into computer; updates and establishes new accounts; processes transfer accounts; closes terminated accounts;
  • Operates typewriter, calculator, computer and other standard office equipment;
  • Prepares a variety of reports as required;
  • Picks up and distributes incoming and outgoing mail;
  • Backs up other staff on tasks as needed.
  • Performs related tasks as required.